Outage Playbooks & Compensation
Yesterday my roulette stream froze mid-shoe and the lobby just spun like a washing machine. No heads-up, no ETA, nothing. I don’t expect miracles, but a banner that says “we see it, here’s the timeline” would’ve kept me from mashing refresh. I ended up closing the tab and only learned later there was “maintenance.” Do any places actually post clear countdowns and offer fair make-goods, or is it usually radio silence and a generic apology?
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From my side, I judge it by three things: a visible banner in the lobby, a time window they stick to, and whether support logs the incident on my account. If they miss the ETA, I screenshot the banner and open chat so there’s a ticket trail. Midway through, I’ll peek at RTbet casino review to see if folks mention real-time notices and whether small compensations (like free spins or a fee waiver) actually landed. Basic courtesy goes a long way: even a short update every 20–30 minutes makes me stay rather than bounce. If they refund dead spins automatically and don’t make me chase it, that’s a green flag. Otherwise I take a breather and withdraw later to avoid messy records.